Delivery & Returns

At NeedMeBeauty.co.za, we understand that when you order beauty, skincare, fragrance or personal-care products online, you want your order delivered quickly, safely and with as little hassle as possible. Our fulfilment process has therefore been designed around three priorities: fast delivery, reliable product sourcing and customer satisfaction.

Fast 1–2 Business Day Delivery

Our goal is to get your order to you as quickly as possible. For eligible orders and delivery areas, NeedMeBeauty aims to have orders delivered within 1–2 business days after the order has been successfully confirmed and processed.

Business days are Monday to Friday, excluding South African public holidays.

Orders placed over weekends or on public holidays will generally begin processing on the next business day.

Although we work hard to meet our 1–2 business day delivery target, delivery times may occasionally be affected by circumstances outside our control, including courier delays, unusually high order volumes, severe weather, public holidays, delivery-area limitations or product availability.

How Our Takealot-Based Fulfilment Works

NeedMeBeauty operates using an order-based sourcing and fulfilment model. This allows us to offer customers access to products without necessarily holding every item displayed on our website in our own warehouse.

For selected products, Takealot is one of the platforms we use to facilitate fast delivery to our customers.

Once you place and successfully pay for an order through NeedMeBeauty.co.za, we confirm your order and begin the fulfillment process. Where applicable, your product is sourced through Takealot and arranged for delivery to the delivery address supplied with your NeedMeBeauty order.

This model allows us to take advantage of an established South African e-commerce and logistics network while providing our customers with a convenient shopping experience through NeedMeBeauty.

Please note: References to Takealot describe our use of Takealot as a third-party  fulfilment platform. They should not be interpreted as representing an official partnership, endorsement, joint venture or affiliation between NeedMeBeauty and Takealot unless such a relationship has been formally established.

Order Processing

Once your payment has been successfully received, we will begin processing your order.

Customers are responsible for ensuring that the delivery information supplied during checkout is correct and complete. This includes your:

• Full name

• Contact number

• Delivery address

• Apartment, unit or complex information where applicable

• Any other information necessary for successful delivery

Incorrect or incomplete delivery information may result in delays.

Our 1–2 Business Day Delivery Goal

We know that speed matters, which is why our fulfillment model is designed around getting eligible orders to customers within 1–2 business days wherever reasonably possible.

However, the 1–2 business day period is an estimated delivery timeframe rather than an absolute guarantee. Certain locations, product availability issues, courier disruptions, and other circumstances outside our reasonable control may result in longer delivery times.

If there is a significant problem affecting your order, we will make reasonable efforts to communicate with you and assist with resolving the issue.

30-Day Returns

We want our customers to feel confident when shopping with NeedMeBeauty.

Eligible products may be submitted for return within 30 days, subject to our return conditions and inspection process.

The 30-day period begins from the date on which the customer receives the product.

Before a refund or other return resolution is approved, the returned product will be inspected to ensure that it meets the applicable return requirements.

Return Inspection

Once we receive a returned item, it will be inspected before the return is approved.

Depending on the reason for the return and the type of product, we may check whether:

• The correct product has been returned.

• The product is in an acceptable condition.

• The product has been damaged, altered, or excessively used after delivery.

• All relevant packaging, accessories, and components have been returned where applicable.

• The product qualifies for return under our policy and applicable South African consumer law.

After the inspection has been completed, we will communicate the outcome of the return request to the customer.

Where a refund is approved, it will be processed using the applicable refund procedure and payment method.

Beauty, Hygiene, and Personal-Care Products

For health, safety, and hygiene reasons, certain beauty, cosmetic, and personal-care products may not qualify for a change-of-mind return once they have been opened, used, or had their protective or hygiene seals removed.

This does not remove any rights that a customer may have under applicable South African consumer law where a product is defective, damaged, unsafe, incorrectly supplied or otherwise subject to a legal right of return.

We therefore encourage customers to inspect their orders as soon as they are delivered and contact us promptly if something is wrong.

Damaged, Defective or Incorrect Products

If you receive a product that appears to be damaged, defective or different from what you ordered, please contact NeedMeBeauty as soon as reasonably possible.

When contacting us, we may request information such as your order number, photographs or videos of the product, packaging and any other information reasonably necessary to investigate the issue.

We will assess the matter and provide an appropriate resolution in accordance with our policies and applicable consumer protection laws.

Our Commitment to You

NeedMeBeauty was created to make shopping for beauty and personal-care products simple, convenient and fast.

Our order-based sourcing model allows us to focus on providing customers with access to products without relying solely on traditional inventory holding. By using established third-party platforms such as Takealot for selected orders, we aim to provide a fast and reliable fulfilment experience.

Our promise is simple:

Fast 1–2 business day delivery where eligible. Carefully sourced products. A transparent 30-day return process. And customer service that puts your shopping experience first.

Thank you for choosing NeedMeBeauty.co.za.